Our sales on the website www.derpha.com are governed exclusively by the provisions of French law in force when forming the contract binding us with our customer and by these terms and conditions that are integral parts of any contract on our sales.

These General Conditions of Sale are applicable only to customers residing in mainland France.
For customers not residing in metropolitan France, it is their responsibility is possible to contact us by phone at 00 33 1 64 39 73 73 or by e-mail at contact@derpha.com for information on how to order our products.

Any order, unless otherwise specified by the parties, implies acceptance of the general terms and conditions of sale.


The photographs illustrating the products presented are not contractual.


Before any order, each customer will have to register on the website by creating his personal account.
The customer has the possibility to modify his basket by deleting or adding products until his final validation.
All orders are validated and closed as soon as the DERPHA laboratories send an Acknowledgment e-mail Receipt of the order.

The express acceptance of our offers or other provisions of sale implies, unless otherwise agreed in writing or express, an unreserved acceptance of the customer to the provisions of these general conditions of sale, which cancel and replace any clause, stipulation, proposal or special condition contained in the order

We undertake to honor orders received on the website only within the limits of available stocks of products. In the absence of availability of the product, we undertake to inform the customer as soon as possible, and within 30 days from the validation of the order, either to deliver the product to him or to refund him.


Deadlines (for metropolitan France only)

Orders are processed the same day they are received and will be shipped within 48 hours.


The package is delivered to the address indicated by the customer when ordering, in parcel or at home. In case of absence, a notice of passage is deposited in the mailbox. It indicates where and when to pick up the package.

In the case where the packages show signs of break-in or ill-treatment during reception, the usual reservations must be made to the carrier. After a delay of 24 hours following the delivery of the order, no complaint will be accepted.

The DERPHA Laboratories decline any responsibility in the event of too much delivery time due to the carrier, as well as in the event of loss of the products ordered or strike of the postal services.

In case of late delivery, the buyer must report the delay, as soon as possible by email sent to derpha@derpha.com or by phone at 01 64 39 73 73.

Price of sale

For individuals:

Unless otherwise agreed in writing, all our prices are inclusive of all taxes. The goods are invoiced on the basis of the rates in force on the day of the order. Our prices are net, all taxes included, shipping and packing for purchases from 99 euros in mainland France.
In Metropolitan France, the port is offered in relay package for any order over € 74 and Colissimo from 99 €. For purchases below 99 euros, participation in shipping and packaging is 6 euros colissimo and 4.50 euros relay package.


For pharmacies

Unless otherwise agreed in writing, all our prices are exclusive of taxes. The goods are invoiced on the basis of the rates in force on the day of the order. The final price to pay will be net, all taxes included, shipping and packing for purchases from 150 euros HT in Metropolitan France.
In Metropolitan France, for purchases below 150 euros HT, the participation in postage and packing is proportional to the weight of the package.

Terms of payment

By Credit card: Payment by credit card online on our website is done on the secure banking server of our partner, Ogone or Paypal.

This implies that no banking information concerning the customer passes through our website.


Promotional Offers

We reserve the right to offer specific promotional offers related to either orders by phone or mail or to orders on our website.

Ownership of the goods

The goods remain the property of the seller until the day of their perfect settlement (LAW 80.335 of 12/05/1980).

Only the actual cashing is worth payment.

Late Interest

Any payment made after the due date on the invoice will be charged interest of late 1.5 times the legal interest.
The penalties of delay are automatically applied, without request from the supplier (Law of May 15, 2001. c.com.art; L.441-al.3 modified).


Return Policy

The purchaser of DERPHA Laboratories products has a period of 14 days from the delivery of his order to return a product ( s) to Laboratoires DERPHA for reimbursement without penalty except for the cost of return.

If this period normally expires on a Saturday, a Sunday or a holiday or holiday, it is extended until the next working day (Article L 121- 20 Consumer Code).

The seller will not take back any product returned incomplete, damaged, damaged or opened.


Any dispute is under the jurisdiction of the Commercial Court of Melun.